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PrePaid App Privacy Policy

Privacy policy of West Zone Prepaid App

WZPDCL has launched an android application for prepaid consumer named “West Zone Prepaid” which was developed by ICT Section, WZPDCL. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this app. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at WZPDCL, unless otherwise defined in this Privacy Policy. 

Mobile App Name: West Zone Prepaid 

Business Organization Name: West Zone Power Distribution Company Limited (WZPDCL)

Organization Type: Government Electricity Distribution Utility Service

Business Address (Headquarter): Bidyut Bhaban, 35, Boyra Main Road, Sonadanga, Khulna-9000

Country: Bangladesh

Service Area: Khulna Division, Barishal Division, Dhaka Division (greater Faridpur Region)

The system collects following kind of personal information from users:

  • Customer name   
  • Mobile number
  • Address

Information Collection and Use

For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to phone number, WZPDCL prepaid meter number. This Application does not gather precise information about the location of your mobile device. The information that we request is will be retained by us and used as described in this privacy policy.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Offline Storage

To store small amount of data that is commonly used an anonymous unique identifier. These are collected when you use the application and stored on your device’s internal memory. This Service does not use these “Offline Storage” explicitly. You have the option to either accept or refuse these Offline Storage, and know when data is being sent to your device. 

Security

We are concerned about safeguarding the confidentiality of your information., thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable.

Children’s Privacy

This application does not address anyone under the age of 13. we do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can be able to do necessary actions.

Changes to This Privacy Policy

we may update our Privacy Policy from time to time for any reason. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Users contact for any questions regarding your Privacy Policy:

  • Email: customercare@wzpdcl.gov.bd   
  • Website: www.wzpdcl.gov.bd   
  • Call Center (24/7): 16117